Technical Support & Bug Tracking

Report an Issue

Encountered a bug, broken tool, calculation discrepancy, or unexpected error? Let us know and we will get it fixed.

Rapid Response

Reviewed within 24 hours

Every issue report is dispatched directly to our core engineering desk. We prioritize tool blocking bugs, barcode alignment issues, and Koha MARC21 converter fixes.

Automatic system telemetry capture
Direct bug triage & patch tracking
Confidential institutional reports

Helpful Resources

Frequently Asked Questions

Find quick answers to common tool and account questions.

Step-by-Step Tool Guides

Detailed tutorials for Barcode, ID Card, and Spine Label makers.

Submit Technical Report

Please provide as much detail as possible to help our team reproduce and resolve the issue.